We have a satisfactory resolution...
- he admitted he was wrong about a "law" requiring adoption papers to be carried
- he agreed that questioning should cease when the answer is "Yes" to "Are you mom?"
- he declared their policy would change soon with appropriate training to follow
- he indicated the staff member who saw me Monday has been identified and will be "retrained"
Bottom line - he is going to revise their policy! I told him I would follow up in a few weeks to understand their new policy!
This supervisor was extremely respectful and courteous and even encouraged me to bring my daughter back for a complementary physical. Since school final registration is tomorrow, I took him up on the offer tonight. It was a very pleasant experience.