A hundred years from now it will not matter what my bank account was, the sort of house I lived in, or the kind of car I drove...but the world may be different because I was important in the life of a child. --Forest E. Witcraft

Wednesday, August 8, 2012

Satisfied

Urgent Care supervisor called back today as he said he would. 

We have a satisfactory resolution...
  • he admitted he was wrong about a "law" requiring adoption papers to be carried
  • he agreed that questioning should cease when the answer is "Yes" to "Are you mom?"
  • he declared their policy would change soon with appropriate training to follow
  • he indicated the staff member who saw me Monday has been identified and will be "retrained"
Apparently, there were discussions with higher ups today that acknowledged a need to change.  He stated that when a person declares themself to be a parent, "it is not our business to investigate further."

Bottom line - he is going to revise their policy!  I told him I would follow up in a few weeks to understand their new policy!

This supervisor was extremely respectful and courteous and even encouraged me to bring my daughter back for a complementary physical. Since school final registration is tomorrow, I took him up on the offer tonight.  It was a very pleasant experience. 
Posted by at

5 comments:

  1. aka. MimiAugust 9, 2012 at 6:16:00 AM MST

    That is awesome! I'm so glad the supervisor followed through and that positive changes will come from a negative experience.

    ReplyDelete
  2. AnonymousAugust 9, 2012 at 6:19:00 AM MST

    That is GREAT!!!

    ReplyDelete
  3. AnonymousAugust 9, 2012 at 7:48:00 AM MST

    Way to go! So great to hear that they didn't just try to excuse it or sweep it under the carpet.

    ReplyDelete
  4. Our JourneyAugust 11, 2012 at 11:51:00 AM MST

    That's awesome! Great job!!!

    ReplyDelete
  5. JoyAugust 12, 2012 at 11:20:00 AM MST

    I have been reading through this incident with the urgent care. I would have HIT THE ROOF. Oh my goodness, you handled this so much better than I probably would have.

    ReplyDelete

Subscribe to: Post Comments (Atom)